GetLiveTV operates under the safe-harbour provisions of the Digital Millennium Copyright Act (17 U.S.C. § 512) and complies with the equivalent UK and EU frameworks, among them the Copyright, Designs and Patents Act 1988 and the EU Copyright Directive. If you hold rights in a work, or act as an authorised agent for somebody who does, and you believe material reachable through this website infringes them, everything below explains how to reach us and exactly what to include so the complaint can be acted on rather than queued.
1. Our commitment to rights holders
GetLiveTV is a UK provider of IPTV subscription services. We do not host, store or distribute third-party copyrighted works on our own infrastructure. We are also aware that our name can appear in listings and aggregators we neither operate nor control, and every credible complaint gets investigated regardless of where the material actually sits.
Every valid notice is investigated. Where genuine infringement is identified on any property we do operate, we act promptly, in practice within one to three business days of a properly-formed notice.
2. How to file a DMCA notice
Send a written notice to our designated agent, whose details are in Section 6, containing all of the following. Incomplete notices delay our ability to act.
- A physical or electronic signature from somebody authorised to act for the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work said to have been infringed. Where a single notice covers several works, a representative list is acceptable.
- Identification of the material claimed to be infringing, or to be the subject of infringing activity, with enough information for us to locate it, in practice the exact URL(s) on our site.
- Enough information for us to contact you, meaning an address, a telephone number and email address.
- A statement that you hold a good-faith belief the use complained of is not authorised by the copyright owner, its agent or the law.
- A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act for the owner of an exclusive right allegedly infringed.
Note that Section 512(f) of the DMCA makes anybody who knowingly and materially misrepresents that material is infringing liable for damages. Frivolous and automated notices are not automated notices.
3. What happens after we receive a notice
Once a properly formed notice arrives, the sequence is:
- Acknowledgement: confirmation of receipt, normally inside 24 hours.
- Review: we check the notice for completeness and validity, and compare the identified material against the claim itself.
- Action: where the claim holds and the material sits on infrastructure we control, access to it is removed or disabled.
- Notification: where applicable, whoever posted or hosted the material is told of the removal and given the chance to counter-notify.
- Records: every notice is retained for compliance purposes and for the repeat-infringer analysis described in Section 5.
4. Counter-notification
If material was removed in error, because you own it, because your use is licensed, or because you have a sound fair-use or fair-dealing basis, you may counter-notify at the same address. A valid counter-notification must include:
- Your physical or electronic signature.
- Identification of the removed material and where it appeared before removal.
- A statement, under penalty of perjury, that you hold a good-faith belief the removal resulted from a mistake or a misidentification.
- Your name, address and telephone number, together with a statement consenting to the jurisdiction of the courts in your judicial district (or, outside the United States, any judicial district in which we may be found), and confirming that you will accept service of process from whoever filed the original notice.
On receiving a valid counter-notification we may restore the material within ten to fourteen business days, unless the original complainant tells us they have filed a court action restrain the alleged infringement.
5. Repeat infringers
Where circumstances warrant it, GetLiveTV terminates the accounts of subscribers, contributors or users found to be repeat infringers. Each determination is made case by case at our sole discretion, weighing the number, nature and severity of the notices received.
6. Designated agent for DMCA notices
Send all notices, counter-notifications and copyright enquiries in writing to our designated agent:
DMCA Agent, GetLiveTV
Email: support@getlivetv.uk
Subject line: DMCA Notice, [copyright owner name]
Email is the primary and preferred channel. Notices arriving through unrelated routes such as WhatsApp, social media or the general enquiry form may be delayed while they are routed to the correct team.
7. False claims and abuse
Filing a DMCA notice is a legal act, and under US law doing so knowingly and falsely can create civil liability. We reserve the right to reject notices that are plainly abusive, generated automatically at scale, or filed by parties with no credible connection to the rights they claim to represent.
8. Modifications to this policy
This policy may be updated to reflect changes in law, in how we operate, or in industry practice. The last updated date at the top of the page always reflects the current version, and material changes are communicated to active subscribers where the law requires it.
Thank you for helping keep GetLiveTV a service that respects rights holders and gives every legitimate complaint the attention it deserves.